Commitment to Quality Improvement
We would like to share some of our ongoing findings with you.
- Our latest surveys show a 99% satisfaction rate with our services.
- 98% of you would recommend our services to others.
- 100% of those completing a counseling appointment expect your financial situation to improve as a result of the counseling.
- 97% of those using our services find our fees fair.
- 99% of those attending our education programs thought the materials were helpful and learned something that they could use from the program.
- 98% of those attending our education programs thought the course materials were relevant to their lives.
- 95% of clients using the Debt Management Program feel they are making progress towards their financial goals.
- 98% of clients using a Debt Management Program feel their debt load is decreasing.
- 75% of clients using a Debt Management Program feel less stressed about their finances and more confident in handling their finances.
- The following are a few of the things we have done to improve our services this year. We have moved to a new location for your convenience and comfort. We have expanded our evening hours to three nights a week. We have added new education classes and class times.
We value your input. Please feel free to contact us at firstname.lastname@example.org with your thoughts and suggestions on ways we can continue to improve our services.