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Commitment to Quality Improvement

We would like to share some of our ongoing findings with you.

  1. Our latest surveys show a 99% satisfaction rate with our services.
  2. 98% of you would recommend our services to others.
  3. 100% of those completing a counseling appointment expect your financial situation to improve as a result of the counseling.
  4. 97% of those using our services find our fees fair.
  5. 99% of those attending our education programs thought the materials were helpful and learned something that they could use from the program.  
  6. 98% of those attending our education programs thought the course materials were relevant to their lives.
  7. 95% of clients using the Debt Management Program feel they are making progress towards their financial goals.
  8. 98% of clients using a Debt Management Program feel their debt load is decreasing.
  9. 75% of clients using a Debt Management Program feel less stressed about their finances and more confident in handling their finances.
  10. The following are a few of the things we have done to improve our services this year. We have moved to a new location for your convenience and comfort. We have expanded our evening hours to three nights a week. We have added new education classes and class times.

We value your input. Please feel free to contact us at with your thoughts and suggestions on ways we can continue to improve our services.

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