Commitment to Quality Improvement
We would like to share some of our ongoing findings with you.
- Our latest surveys show a 99.5% satisfaction rate with our services.
- 96.2% of those completing a counseling appointment expect your financial situation to improve as a result of the counseling.
- 91.2% felt less stressed as a result of their counseling appointment.
- 99.5% of those using our services find our fees fair.
- 98.1% of those attending our education programs thought the materials were helpful and learned something that they could use from the program.
- 100% of those attending our education programs would recommend our programs to others
- 96.8%% of clients using the Debt Management Program feel they are making progress towards their financial goals.
We value your input. Please feel free to contact us at firstname.lastname@example.org with your thoughts and suggestions on ways we can continue to improve our services.
Updated from 2016 surveys.